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Development of a Workflow based Complaint Management System (where the complaints are received through emails)

An organization’s customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register.

The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system.

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